The health and wellbeing of our team members is paramount. We are therefore proud to offer you all access to an Employee Assistance Programme (EAP), delivered by Health Assured – the UK and Ireland’s leading wellbeing provider.
Contact Health Assured on telephone 0800 028 0199. They offer support for you and your immediate family members* 24 hours a day, 7 days a week, 365 days a year
*Health Assured define immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
** When calling EAP you must state that you are an LBBD employee.
An EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing.
Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
Balancing everyday life with the requirements of work and home can create pressures for all of us. Work is a large part of people’s lives. With increasing working hours as well as technological developments to support remote working, it is vital to ensure that there is a productive, healthy environment that is conducive to a healthy lifestyle.
The following services and documents are available:
In addition to the EAP, we are excited to offer you all access to Wisdom, Health Assured’s comprehensive health and wellbeing app. (This replaces the My Healthy Advantage App)
Available to download on IOS and Android devices.
You can access Wisdom with the unique code MHA246004.
Through Wisdom, you will have access to a range of features, all aimed at improving your health and wellbeing, such as:
Our app will also give you access to BrightTV – an exclusive series featuring well-known personalities sharing their personal experiences with mental health. Including Dame Kelly Holmes, Ruby Wax OBE, Andy Reid MBE, Sally Gunnell OBE, Gemma Oaten and Carrie & Clarke Carlisle.
In addition to counselling support, advice and our app, we also offer a virtual library of wellbeing information. Our articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid your physical and mental health.
To access the Wellbeing Portal you need to use the unique code MHA246004.
If your role involves managing or looking after a team of people, Health Assured has a service that helps managers deal with important issues such as workplace conflict, holding difficult conversations, or communicating change.
The managerial consultancy service is available via the helpline (find the link above), with on-site promotional support days, workshops and briefings – these provide in-depth knowledge of how the EAP service work, helping to create a healthy and supportive workplace environment.
Whenever a traumatic incident occurs that impacts employees, there will be many things to consider in response. Employees will react in different ways, and managers will want to provide appropriate assistance when needed.
Your EAP is there as a resource to support you and your employees throughout.
If critical incident support is required, please email Occupational Health who will arrange support within 48 hours.
